Author: Radim Petráš
Importance of SIAM during times of accelerated digital transformation
Miroslav is the co-author of ITIL 4 Practice Service Desk and Request management. He has previously held various positions in itSMF Slovensko. He is currently the CEO of OMNICOM which focuses on consultation and education of services related to digital transformation. We asked him several questions ranging from digital transformations, typical misunderstandings to pitfalls and…
First real life story about SIAM with Olli Rantala
Olli is working for a Finnish public IT supplier serving the healthcare system in Finland. He is a member of the Service Management Office (SMO) and his responsibility as Development manager is also for IT Supplier Management. Olli has been one of the first main influencers of SimplyIT.cloud with his valuable feedback and ideas for the tool…
Service relationships: the way to co-create and collaborate with your customers in a digital era
Nowadays many good internal and external service providers recognize that it is necessary not only to provide services but also to cooperate with their customers and vendors to create better value. Basically, it is about the co-creation of value between two or more units or organizations. This cooperation between service providers and their customers is called…
Managing multi-vendor IT service environment
Emerging technologies and innovations are creating new business opportunities and changing the way companies do their business. IT departments are playing a more important role in this change and should therefore transform from supporting cost unit to a more proactive business-oriented driver. In some cases they can even dissolve in business units as shown by many examples…
