MAP: Importance of Service Catalog

Do you want to build Service Catalog in simplyIT.cloud please visit article How to setup your service catalog. If you want to know more about Service Catalog and it's benefits continue reading.

The service catalog is at the core of IT service management, contains a centralized list of IT services from the IT service portfolio (planned, operated as well as retired services) that are available for customer use. Within the IT service catalog, you will find an organized, digitized presentation of all of the IT services that company provides.

img. Example of view to IT service portfolio when using service catalog

Part of IT service catalog are dependencies to building blocks of different serices so called service components (can be applications, infrastructure, support and many others) which by visualization helps you to orient thru your whole landscape (services, components, providers)

img. Example of visualization of service dependencies in the company. One E2E service is built on top of several components which are supplied by different providers.

By building service catalog you gain as well visibility over responsibility. You will define who is responsible for your services, components as well providers. Thank to defined responsibility you can assure all core activities around services, components, providers will happen. Responsible people for different parts play important role in securing governance & managment of given responsibility.

img. Assign responsible users to your services, components, providers to keep control.