Main benefits of Service Catalogue

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  • Presents the value IT is delivering to the business in an understandable format
  • Discovers the complex dependencies between Services, Components and Providers
  • An understanding is built between business and IT thanks to the combination of Business service catalogue and Technical service
  • Enables assigning responsibility to people from IT or business of Services, Components as well Providers
  •  The Service Catalog structure is an important prerequisite for working with service request management
  • Provides list of services which will be transitioned to the operations in the future (planned services)
  • Serves as source of information about retired services which can serve in planning new services.
  • Retired services can be reactivated in the future and by maintaining and archiving their information, it shortens their introduction time.
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