Category: News
Digitalization and cloud business models bring new challenges in service management
New market trends, changing customer behaviour and new business models and technologies impact companies and the way they operate nowadays. One impact is quite important, yet less visible one, covering management and governance of the business itself. Increasing complexity of internal products, services and processes, significantly growing number of vendors, external services, and business models together with…
Service relationships: the way to co-create and collaborate with your customers in a digital era
Nowadays many good internal and external service providers recognize that it is necessary not only to provide services but also to cooperate with their customers and vendors to create better value. Basically, it is about the co-creation of value between two or more units or organizations. This cooperation between service providers and their customers is called…
Managing multi-vendor IT service environment
Emerging technologies and innovations are creating new business opportunities and changing the way companies do their business. IT departments are playing a more important role in this change and should therefore transform from supporting cost unit to a more proactive business-oriented driver. In some cases they can even dissolve in business units as shown by many examples…
